The condominium administrator’s responsibilities are clearly set by law and refer to performing any action necessary for the upkeep of the block. These include:
- notifying the Land Registrar of his appointment
- organising, holding and chairing the annual general meeting
- circulating the minutes of meeting to the owners
- executing the decisions of the meeting
- collecting funds from owners
- organising any services needed (e.g. cleaning, ordinary maintenance and repairs, etc.)
- monitoring lift compliance and maintenance, including keeping and maintaining an up-to-date lift safety file, when the property has a lift
- paying all condominium costs
- keeping and maintaining an up-to-date register containing all notices of meetings and records of posting these notices, all minutes and decisions of meetings, and the names and addresses of all owners
- ensuring that a notice board is fixed in the common parts and that the notices and decisions of meetings are affixed there
- rendering accounts at the end of the year, including providing the receipts for the costs incurred
You may well use the above as your checklist for your condominium administrator’s performance.
Certainly, you cannot hold the administrator responsible for the poor performance of the services provided by other third-parties (cleaners, lift providers, builders, etc.). However, the administrator is expected to follow up your complaints about these services and address your concerns with these third-parties directly.
Keep in mind that evaluating performance is meant to identify areas for improvement, so that your common areas of your block will be managed with the highest degree of care.
