OUR TERMSClient care and service information
These Terms, last updated on 5th October 2024, will apply to all engagements between Sandstone Malta and a client unless otherwise agreed in writing by the client and an authorized representative of Sandstone Malta.
1.1. Emergency/ Emergencies refer to unexpected situations that pose an immediate risk to health, life, property, or environment.
1.2. Engagement refers to the engagement of the Sandstone Malta by the Client on these Terms.
1.3. Force Majeure refers to an event or sequence of events beyond a party’s reasonable control preventing or delaying it from performing its agreed obligations. Inability to pay is not Force Majeure.
1.4. Services refer to the services provided by Sandstone Malta to the Client as more particularly described in our website and/or any other letter of engagement.
1.5. ‘We’, ‘our’, ‘us’ and/or ‘Sandstone Malta’ refer to Sandstone Malta Ltd, a company registered in Malta with registered number C98647.
1.6. ‘You’ and ‘your’ refer to the Client (jointly, if more than one, and not individually) with which Sandstone Malta engages
2.1. The following documents will constitute the entire Agreement relating to our Engagement by a Client:
(i) any letter or contract of engagement;
(ii) any additional standard provisions referred to above;
(iii) these Terms;
(iv) any other terms and conditions agreed between the Client and us; and
(v) any amendments or supplements to any of the foregoing agreed from time to time.
2.2. A reference to ‘writing’, ‘written’ or ‘letter’ includes any method of reproducing words in a legible and non-transitory form, including email
The contractual relationship is between you and Sandstone Malta, not any individual. You understand that we do not make any promises or warranties as to the outcome of any services performed by any other provider introduced to you by us, in which case your relationship will be directly with that services provider.
4. Our fees and payments arrangements
4.1. Unless otherwise agreed with you in writing, the fees displayed on our website will apply to you.
4.2. The fees and any sums payable in respect to additional services must be paid prior any such work is undertaken.
5.1. Any taxes, charges, levies and/or dues however designated imposed by the Government of Malta or any other competent authority shall be added to the fees and charges agreed.
5.2. You shall also be liable to refund us any such taxes, charges, levies and/or dues which would have been incurred by us on your behalf. We shall submit to you invoices in respect to such taxes, charges, levies and/or dues and you shall pay such invoices within 7 (seven) days of receipt.
All amounts payable by the Client exclude amounts in respect of value added tax (VAT) which you shall additionally be liable to pay to us at the prevailing rate (if applicable), subject to receipt of a valid VAT invoice.
7.1. Telephone calls from clients must be returned during the course of the same day wherever possible.
7.2. Our offices’ opening hours are Monday to Thursday, from 8am to 4pm. Out of offices’ hours we will be only dealing with Emergencies. To ensure promptness, you must call us in case of Emergency, and agree that mobile phone text messages, voicemail messages, emails and any other form of messages are not acceptable as a method of contact in case of Emergency.
8.1. Neither party is responsible for any failure to perform its agreed obligations, if it is prevented or delayed in performing those obligations by an event of force majeure.
8.2. Where there is an event of force majeure, the party prevented from or delayed in performing its agreed obligations must immediately notify the other party giving full particulars of the event of force majeure and the reasons for the event of force majeure preventing that party from, or delaying that party in performing its agreed obligations and that party must use its reasonable efforts to mitigate the effect of the event of force majeure upon its or their performance of the agreed obligations.
8.3. Upon completion of the event of force majeure the party affected must as soon as reasonably practicable recommence the performance of its agreed obligations.
8.4. An event of force majeure does not relieve a party from liability for an obligation which arose before the occurrence of that event, nor does that event affect the obligation to pay money in a timely manner which matured prior to the occurrence of that event.
We make no representations or warranties of any kind, express or implied, with respect to the services provided by third parties under any agreement that we might enter on behalf of the Client for the performance of the services.
10.1. We act as a data controller in the provision of our services. We will process personal data provided to us by you or your employees or agents or any other parties in relation to any instruction in accordance with data protection standards required by applicable law and will implement appropriate technical and organisational security measures to protect against unauthorised or unlawful processing of that personal data and against accidental loss of, or damage to that personal data. Please see our Privacy Policy for further information on our processing of personal data: http://www.sandstonemalta.com/privacy-policy/
10.2. Each party (you and we) will assist the other party in complying with its respective obligations under applicable data protection law and will ensure that the provision of personal data to the other party is fair and lawful.
10.3. We are entitled to keep copies of any documents you give us for our own records. However, we do not undertake to store or retain your files (whether paper or electronic) for any particular period of time, but will do so for at least the minimum number of years required by applicable laws and professional regulations or local business custom. Files may be destroyed at any time after the expiry of such period, without notice, except those files you ask be delivered to you.
10.4. We may send you general information related to our services, or may include you in general mailings, after our Engagement with you has been terminated. If you do not wish to receive that information please notify our office in writing.
11.1. The working language of Sandstone Malta is English and therefore all communication and documents which will be provided to/ from us must be in English.
11.2. At Sandstone Malta, the preferred means of communication is via internet (e.g. email). All risks connected with sending information via internet are borne by you and are not our responsibility, unless you notify us in writing that internet communication is not an acceptable method of communication.
11.3. Evidence by us that a relevant communication was correctly addressed is considered to be sufficient proof of service or communication.
11.4. We will use the most recent contact details provided by you whenever we send you correspondence. You are responsible to tell us whenever your contact details change.
12.1. Either you or we may immediately terminate our Engagement at any time in case of a material breach of the Agreement and in accordance to applicable laws or regulations.
12.2. Unless terminated in accordance with the provisions of clause 12.1, our Engagement shall continue for a period of two years, or as otherwise appointed (Initial Period) and shall automatically renew for successive two years periods (Renewal Term). Either party may terminate the Engagement by providing the other with written notice of such termination at least 30 days prior the end of the Initial Term or current Renewal Term, as the case may be.
12.3. If our Engagement is terminated for any reason, you agree to pay in full our bills, costs and other charges up to the time of the Engagement’s termination.
13.1. Any concerns or complaint about the way we provide you the services should be informally addressed to the directors of the firm first.
13.2. If you remain dissatisfied, please write to office@sandstonemalta.com with the details and we will conduct a prompt investigation into your complaint, which may include meeting you to discuss your concerns. We shall also send a reply to your complaint within 21 days of receipt of your letter.
13.3. If you are not satisfied with our resolution you can refer the issue to the Mediation Centre.
From time to time, we may need to amend these terms of Engagement. If this occurs, we will notify you of the changes in writing no later than one month before the proposed date of application of the changes. In the absence of any objection from Client in writing, such changes shall be deemed to be accepted.
