OUR TERMSTerms of Business
These Terms, dated 15 June 2026, supersede and replace all previous terms and conditions issued by Sandstone Malta, which shall no longer apply to any Engagement between Sandstone Malta and a Client. For the avoidance of doubt, any Engagement Letter in force at the time of entry into these Terms shall remain valid and continue to apply unless and until a new Engagement Letter is issued by Sandstone Malta and accepted by the Client. These Terms shall apply to all such Engagement Letters.
1.1. Emergency/ Emergencies refer to unexpected situations that pose an immediate risk to health, life, property, or environment.
1.2. Engagement refers to the engagement of the Sandstone Malta by the Client on these Terms.
1.3. Engagement Letter means the proposal letter issued by Sandstone Malta setting out the basis upon which Sandstone Malta agrees to provide the Services to You, and which is accepted by You through the resolution appointing Us as condominium administrator, as specified therein.
1.4. Force Majeure refers to an event or sequence of events beyond a party’s reasonable control preventing or delaying it from performing its agreed obligations. Inability to pay is not Force Majeure.
1.5. Initial Period means the period commencing on the Service Start Date and ending on the Initial Period End Date.
1.6. Initial Period End Date means the date specified in the resolution appointing Us as condominium administrator, being the last day of the initial appointment period, after which the Engagement shall continue and renew automatically in accordance with these Terms.
1.7. Mediation Centre means the Malta Mediation Centre established under applicable Maltese law, or any successor body or alternative dispute resolution entity having jurisdiction in Malta.
1.8. Owner and/or Owners means any person or entity holding legal title, beneficial ownership, usufruct, emphyteusis or any other proprietary interest in a Unit within the Condominium, and includes any successor in title to such person or entity.
1.9. Owners’ Association means the association comprised of all Owners within the Condominium, acting collectively and on behalf of all such Owners in relation to the administration, management and operation of the Condominium.
1.10. Service Start Date means the date on which the resolution appointing Us as condominium administrator is duly passed.
1.11. Services refer to the services provided by Sandstone Malta to the Client as more particularly described in Our website and/or the Engagement Letter.
1.12. We, Our, Us and/or Sandstone Malta refer to Sandstone Malta Ltd, a company registered in Malta with registered number C98647.
1.13. You, Your and/or Client means the Owners’ Association that is party to the Engagement Letter. References to You, Your or the Client do not include any individual owner, member or representative of the Owners’ Association.
2.1. The following documents will constitute the entire Agreement relating to Our Engagement by a Client:
(i) the Engagement Letter;
(ii) any additional standard provisions referred to above;
(iii) these Terms;
(iv) any other terms and conditions agreed between the Client and Us; and
(v) any amendments or supplements to any of the foregoing agreed from time to time.
2.2. A reference to ‘writing’, ‘written’ or ‘letter’ includes any method of reproducing words in a legible and non-transitory form, including email
3.1. The contractual relationship is between You and Sandstone Malta, not any individual representing Sandstone Malta.
3.2. Our Engagement is made for the benefit of all Owners, and the obligations assumed by You in connection with the Engagement Letter are intended to be binding upon all Owners jointly and severally and enforceable against each Owner accordingly.
4. Our fees and payments arrangements
4.1. Unless otherwise agreed with You in writing, the fees displayed on our website will apply to You.
4.2. The Yearly Service Fee and any sums payable in respect to additional services must be paid in advance of any such work being undertaken.
4.3. The Yearly Service Fee shall increase automatically by three per cent (3%) on 1 January of each year, provided that no such increase shall apply on the first 1 January following the Service Start Date, with the first increase applying on the next 1 January thereafter.
5.1. Any taxes, charges, levies and/or dues however designated imposed by the Government of Malta or any other competent authority shall be added to the fees and charges agreed.
5.2. You shall also be liable to refund Us any such taxes, charges, levies and/or dues which would have been incurred by Us on Your behalf. We shall submit to You invoices in respect to such taxes, charges, levies and/or dues and You shall pay such invoices within 7 (seven) days of receipt.
5.3. All services are provided on a paperless basis. Printed documents or hard copies are charged at €0.50 per page.
All amounts payable by the Client exclude amounts in respect of value added tax (VAT) which You shall additionally be liable to pay to us at the prevailing rate (if applicable), subject to receipt of a valid VAT invoice.
7.1. Telephone calls from clients must be returned during the course of the same day wherever possible.
7.2. Our office opening hours are Monday to Friday from 08:00 to 16:00. Outside of these hours, We do not monitor or respond to text messages, emails, voice messages or any other written or electronic communications, and no expectation shall be placed on Us to do so; however, We will respond to telephone calls made outside office hours, but only in relation to Emergencies, and will deal exclusively with such Emergencies during those times. Accordingly, any Emergency must be communicated by telephone. Written or electronic communications (including voice messages) shall not constitute or be accepted as a valid method of notifying Us of an Emergency.
8.1. Neither party is responsible for any failure to perform its agreed obligations, if it is prevented or delayed in performing those obligations by an event of Force Majeure.
8.2. Where there is an event of Force Majeure, the party prevented from or delayed in performing its agreed obligations must immediately notify the other party giving full particulars of the event of Force Majeure and the reasons for the event of Force Majeure preventing that party from, or delaying that party in performing its agreed obligations and that party must use its reasonable efforts to mitigate the effect of the event of Force Majeure upon its or their performance of the agreed obligations.
8.3. Upon completion of the event of Force Majeure the party affected must as soon as reasonably practicable recommence the performance of its agreed obligations.
8.4. An event of Force Majeure does not relieve a party from liability for an obligation which arose before the occurrence of that event, nor does that event affect the obligation to pay money in a timely manner which matured prior to the occurrence of that event.
Where We introduce You to any third-party service provider, your relationship shall be directly with that service provider. We make no promises, representations, warranties or guarantees of any kind, express or implied, with respect to the services, performance or outcome of any services provided by such third-party service provider.
10.1. We act as a data controller in the provision of Our services. We will process personal data provided to Us by You, or by the Owners or by any other parties acting on Your or the Owners’ behalf, in accordance with data protection standards required by applicable law and will implement appropriate technical and organisational security measures to protect against unauthorised or unlawful processing of that personal data and against accidental loss of, or damage to that personal data. Please see our Privacy Policy for further information on our processing of personal data: http://www.sandstonemalta.com/privacy-policy/
10.2. Each party (You and We) will assist the other party in complying with its respective obligations under applicable data protection law and will ensure that the provision of personal data to the other party is fair and lawful.
10.3. We are entitled to keep copies of any documents provided to Us for Our own records. However, We do not undertake to store or retain your files (whether paper or electronic) for any particular period of time, but will do so for at least the minimum number of years required by applicable laws and professional regulations or local business custom. Files may be destroyed at any time after the expiry of such period, without notice, except those files you ask be delivered to You.
10.4. We may send You and/or the Owners general information relating to Our services or include You and/or the Owners in general mailings after termination of the Engagement. If You or any Owner do not wish to receive such information, You or such Owner may notify Our office in writing. It is Your and the Owners’ responsibility to ensure that any representatives or agents to whom such communications may be sent are informed of this provision.
11.1. The working language of Sandstone Malta is English and therefore all communication and documents which will be provided to/ from Us must be in English.
11.2. At Sandstone Malta, the preferred means of communication is via internet (e.g. email). All risks connected with sending information via internet are borne by You and are not Our responsibility, unless You notify Us in writing that internet communication is not an acceptable method of communication.
11.3. Evidence by Us that a relevant communication was correctly addressed is considered to be sufficient proof of service or communication.
11.4. We will use the most recent contact details provided by You whenever we send you correspondence. You are responsible to tell Us whenever your contact details change.
12. Term and Termination of Services
12.1. The Engagement shall commence on the Service Start Date and shall continue unless and until terminated in accordance with this clause.
12.2. Either You or We may immediately terminate Our Engagement at any time in case of a material breach of the Agreement and in accordance to applicable laws or regulations.
12.3. Unless validly terminated in accordance with clause 12.2, Our Engagement shall continue for the Initial Period and shall automatically renew for successive two-year periods (Renewal Term). Either party may terminate the Engagement by providing the other with written notice of such termination at least 30 days prior the end of the Initial Term or current Renewal Term, as the case may be.
12.4. If the Engagement is terminated otherwise than in accordance with clause 12.2, no refund shall be due in respect of any fees paid in advance, and You shall remain liable for all amounts accrued up to the effective date of termination and all fees payable for the remainder of the then current term.
13.1. Any concern or complaint regarding Our Services should, in the first instance, be raised informally with Our staff members involved in the provision of the Services by You, the Owners, or their representatives.
13.2. Any concern or complaint not addressed informally should be submitted in writing to office@sandstonemalta.com, marked for the attention of the Directors. The Directors will conduct a prompt investigation into the complaint, which may include meeting with You, the Owners, or their representatives to discuss the matters raised. A written response will be issued within 21 days of receipt of the email.
13.3. If You, the Owners, or their representatives are not satisfied with Our resolution, they may refer the matter to the Mediation Centre.
From time to time, We may need to amend these Terms. If this occurs, We will notify you of the changes in writing no later than one month before the proposed date of application of the changes. In the absence of any objection from Client in writing, such changes shall be deemed to be accepted.
15. Governing Law and Jurisdiction
These Terms and any Engagement Letter (and any non-contractual obligations arising out of or in connection with them) shall be governed by and construed in accordance with the laws of Malta. The courts of Malta shall have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms or any Engagement Letter.
